Delivery Policy
Delivery Policy
Standard delivery orders are usually shipped within 24 hours although we aim to ship the same day if you order and pay before 5pm. After particularly busy weekends and bank holidays some orders may take a little longer to dispatch.
We currently ship orders Monday to Friday. Orders placed after 5pm Monday to Friday will not be dispatched until the following business day. Please try to bear this in mind when ordering before weekends or bank holidays.
If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
- When using Evri service, we will not consider your order missing or late for 10 post days.
- Orders placed after 5PM on Friday and through the weekend (including Bank Holidays) will be dispatched the next working day.
- At certain times of year when the postal system is busier, orders may take a little longer to arrive and we ask that you wait an additional 3 post days (Mon-Sat), before contacting us.
- If your order hasn't arrived, you must notify us within 21 days from the date of your order for us to consider it missing.
Faulty/Damaged products
We hope that our products never turn up damaged or faulty, but in the rare case it happens we are here to sort the issue as quickly as possible. If your item arrives faulty/damaged we will exchange or refund. In all cases, we reserve the right to inspect the product and verify the fault/damage.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.